PRIVACY POLICY

Coils to Locs, LLC (“Company,” “we,” or “us”) wants you to be familiar with how we collect, use and disclose information.  This Privacy Policy describes our practices in connection with information that we collect through: 

Websites operated by us from which you are accessing this Privacy Policy (the “Websites”); 

Our social media pages and apps located at https://www.facebook.com/CoilsToLocs/ and https://www.instagram.com/coilstolocswigs/ (collectively, our “Social Media Pages”); 

HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you.

Collectively, we refer to the Websites, Social Media Pages, emails, and offline business interactions as the “Services.” 

PERSONAL INFORMATION

“Personal Information” is information that identifies you as an individual or relates to an identifiable individual.  The Services collect Personal Information, including:

Name

The name of the business or organization you are affiliated with

Your website 

Postal address (including billing and shipping addresses)

Telephone number

Email address 

IP address (we may also derive your approximate location from your IP address)

Payment card data

Social media account ID

Photos of you that you may choose to provide

Information that you may choose to provide about your cancer journey

Information necessary to assess your eligibility for a wig donation, such as confirmation that you are a cancer patient

Collection of Personal Information 

We and our service providers collect Personal Information in a variety of ways, including:  

Through the Services.  

We collect Personal Information through the Services, for example, when you sign up for a newsletter, register an account to access the Services, make a purchase, contribute to the Company, attend one of our events, or contact customer service. 

From Other Sources.  

We receive your Personal Information from other sources, for example: 

joint marketing partners, when they share the information with us.

If you connect your social media account to your Services account, you will share certain Personal Information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your social media account to your Services account.

We need to collect Personal Information in order to provide the requested Services to you.  If you do not provide the information requested, we may not be able to provide the Services.

Use of Personal Information 

We and our service providers use Personal Information for the following purposes: 

Providing the functionality of the Services and fulfilling your requests. 

To provide the Services’ functionality to you, such as arranging access to your registered account, and providing you with related benefits, special promotions, or customer service.

To respond to your inquiries and fulfill your requests, such as when you request a wig donation, when you contact us via one of our online contact forms or otherwise, for example, when you send us questions, suggestions, compliments or complaints, or when you request a quote for or other information about our Services.

To complete your transactions, process returns and exchanges, verify your information, and provide you with related benefits, special promotions, or customer service.

To send administrative information to you, such as changes to our terms, conditions, and policies.

Providing you with our newsletter and/or other marketing materials and facilitating social sharing.

To send you marketing related emails, with information about our services, new products and other news about our company. 

To facilitate social sharing functionality that you choose to use. 

Analyzing Personal Information for business reporting and providing personalized services. 

To analyze or predict our users’ preferences in order to prepare aggregated trend reports on how our digital content is used, so we can improve our Services.

To better understand your interests and preferences, so that we can personalize our interactions with you and provide you with information and/or offers tailored to your interests.

To better understand your preferences so that we can deliver content via our Services that we believe will be relevant and interesting to you.

Allowing you to participate in sweepstakes, contests or other promotions. 

We may offer you the opportunity to participate in a sweepstakes, contest or other promotion.

Some of these promotions have additional rules containing information about how we will use and disclose your Personal Information.  Please read those additional rules before choosing to participate.

Aggregating and/or anonymizing Personal Information.

We may aggregate and/or anonymize Personal Information so that it will no longer be considered Personal Information. We do so to generate other data for our use, which we may use and disclose for any purpose, as it no longer identifies you or any other individual. 

Accomplishing our business purposes. 

For data analysis, for example, to improve the efficiency of our Services; 

For audits, to verify that our internal processes function as intended and to address legal, regulatory, or contractual requirements; 

For fraud prevention and fraud security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft; 

For developing new products and services; 

For enhancing, improving, repairing, maintaining, or modifying our current products and services, as well as undertaking quality and safety assurance measures; 

For identifying usage trends, for example, understanding which parts of our Services are of most interest to users; 

For determining the effectiveness of our promotional campaigns, so that we can adapt our campaigns to the needs and interests of our users; and 

For operating and expanding our business activities, for example, understanding which parts of our Services are of most interest to our users so we can focus our energies on meeting our users’ interests.  

Disclosure of Personal Information  

We disclose Personal Information: 

To our third party service providers, to facilitate services they provide to us.

These can include providers of services such as website hosting, data analysis, payment processing, order fulfillment, return authorization, fraud prevention, information technology and related infrastructure provision, customer service or related benefits (including special promotions), email delivery, auditing, and other services.

To third parties, to permit them to send you marketing communications, consistent with your choices. 

To third party sponsors of sweepstakes, contests, and similar promotions.

By using the Services, you may elect to disclose Personal Information. 

On product reviews, blogs, message boards, chat, profile pages, and other services to which you are able to post information and content (including, without limitation, our social media pages).  Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. 

Through your social sharing activity.  When you connect your Services account to your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy policy.

Other Uses and Disclosures

We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:

To comply with applicable law and regulations.

To cooperate with public and government authorities.

To respond to a request or to provide information we believe is necessary or appropriate.

To cooperate with law enforcement.

For example, when we respond to law enforcement requests and orders or provide information, we believe is important.

For other legal reasons. 

To enforce our terms and conditions; and

To protect our rights, privacy, safety or property, and/or that of our affiliates, you or others. 

In connection with a sale or business transaction.

We have a legitimate interest in disclosing or transferring your Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). 

OTHER INFORMATION

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:

Browser and device information

Information collected through cookies, pixel tags and other technologies

Demographic information and other information provided by you that does not reveal your specific identity 

Information that has been aggregated in a manner such that it no longer reveals your specific identity

 Collection of Other Information 

We and our service providers may collect Other Information in a variety of ways, including:  

Your browser or device.  

Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using.  We use this information to ensure that the Services function properly.  

Cookies.  

Cookies are pieces of information stored directly on the computer that you are using.  Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other traffic data.  We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience.  We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them.  Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies or other technologies in online advertising to track responses to our ads. We do not currently respond to browser do-not-track signals. If you do not want information collected through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website.  You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs.

Pixel tags and other similar technologies.  

Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Services and response rates.  

Analytics. We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends.  This service may also collect information regarding the use of other websites, apps and online resources.  You can learn about Google’s practices by going to www.google.com/policies/privacy/‌partners/, and exercise the opt-out provided by Google by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

Adobe Technology (including Local Shared Objects (“LSOs”)) and other similar technologies

We may use LSOs and other technologies to, among other things, collect and store information about your use of the Services.  If you do not want LSOs stored on your computer, you can adjust the settings of your player to block LSO storage using the tools contained in the Website Storage Settings Panel.  You can also go to the Global Storage Settings Panel and follow the instructions (which may explain, for example, how to delete existing LSOs (referred to as “information”), how to prevent LSOs from being placed on your computer without your being asked, and  how to block LSOs that are not being delivered by the operator of the page you are on at the time).  Please note that setting the Player to restrict or limit acceptance of LSOs may reduce or impede the functionality of some applications.   

Physical Location.  

We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals.  We may use your device’s physical location to provide you with personalized location-based services and content.  We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content. 

Uses and Disclosures of Other Information 

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.  If we are required to treat Other Information as Personal Information under applicable law, we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.  In some instances, we may combine Other Information with Personal Information.  If we do, we will treat the combined information as Personal Information as long as it is combined.

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization.  Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below. 

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your Personal Information

We give you choices regarding our use and disclosure of your Personal Information for marketing purposes.  You may opt out from:  

Receiving marketing-related emails from us.  If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt out by clicking the email footer link to unsubscribe. 

Our sharing of your Personal Information with unaffiliated third parties for their direct marketing purposes. If you would prefer that we discontinue sharing your Personal Information on a going-forward basis with unaffiliated third parties for their direct marketing purposes, you may opt out of this sharing by sending an email to info@coilstolocs.com.  

We will try to comply with your request(s) as soon as reasonably practicable.  Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link.  The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. 

In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our Social Media Pages.

THIRD PARTY PAYMENT SERVICE

The Services may provide functionality allowing you to make payments to the Company using third-party payment services with which you have created your own account.  When you use such a service to make a payment to us, your Personal Information will be collected by such third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy.  We have no control over, and are not responsible for, this third party’s collection, use, and disclosure of your Personal Information. 

USE OF SERVICES BY MINORS

The Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under 16. 

JURISDICTION AND CROSS-BORDER TRANSFER

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

UPDATES TO THIS PRIVACY POLICY

The “LAST UPDATED” legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised.  Any changes will become effective when we post the revised Privacy Policy on the Services. 

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at info@coilstolocs.com, or:

Coils To Locs, LLC

1452 Dorchester Avenue Suite 4

Dorchester, MA 02122 

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us. 

LAST UPDATED:  December 22, 2021